Terms & Conditions

Article 1 – Definitions

  • Cooling-off period: the time frame in which the customer may exercise their right of withdrawal.

  • Customer: any natural person not acting in a professional capacity who enters into a distance contract with Shop Velorin.

  • Day: calendar day.

  • Distance contract: an agreement concluded via our online store between Shop Velorin and the customer.

  • Durable medium: any tool that enables the customer or Shop Velorin to store information in a way that allows future consultation.

  • Right of withdrawal: the option for the customer to cancel the contract within the cooling-off period.

  • Shop Velorin: the company offering products and services to customers via distance selling.

Article 2 – Company Details

Brand name: Shop Velorin
Registered name: Velorin
Company number (ABN/ACN if applicable): 78161525
VAT number: [To be filled]
Customer Service email: info@shopvelorin.com
Business address: Laan van de Eekharst 345

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Shop Velorin and to every distance contract between Shop Velorin and the customer.
Before completing an order, customers will be provided with these Terms & Conditions. A digital copy is always available on our website.

Article 4 – Our Offer

  • All offers are non-binding and may be adjusted by Shop Velorin at any time.

  • We strive for accurate descriptions and imagery of our products. Minor deviations (e.g. in colors due to screen settings) are possible and do not entitle the customer to compensation.

  • Every offer clearly states the applicable price, shipping costs (if any), payment methods, and delivery terms.

Article 5 – The Agreement

  • The contract is concluded once the customer has accepted the offer and fulfilled the required conditions.

  • Shop Velorin will confirm the order electronically. Until confirmation is received, the customer may cancel the agreement.

  • Shop Velorin ensures a secure online environment and takes appropriate technical and organizational measures for electronic transactions.

Article 6 – Right of Withdrawal

  • Customers may withdraw from the contract within 30 days of receiving the product, without providing a reason.

  • Items must be returned in their original condition and packaging, unused and with all tags attached.

  • To exercise this right, customers must notify us via email at info@shopvelorin.com within 30 days.

Article 7 – Return Costs

  • The cost of return shipping is at the customer’s expense.

  • Refunds will be processed within 30 days of Shop Velorin receiving the returned item(s).

Article 8 – Exclusions

The right of withdrawal does not apply to:

  • Products made to customer specifications.

  • Intimate or hygienic products once packaging/seals are broken.

  • Digital goods, downloadable items, or gift cards.

Article 9 – Pricing

  • All prices are listed in AUD (Australian Dollars) and include applicable taxes unless stated otherwise.

  • Shop Velorin reserves the right to adjust prices due to changes in VAT/GST or external circumstances.

  • Printing or typographical errors are not binding.

Article 10 – Warranty

  • Shop Velorin guarantees that products meet the reasonable expectations of quality and usability.

  • Standard warranty period aligns with the manufacturer’s warranty.

  • Warranty does not cover damage caused by misuse, neglect, or unauthorized repairs.

Article 11 – Delivery

  • Orders are processed with the utmost care.

  • Estimated delivery time within Australia: 5–9 business days.

  • Risk of loss or damage transfers to the customer upon delivery.

Article 12 – Payment

  • Payments must be made at the time of purchase unless otherwise agreed.

  • Accepted payment methods: Visa, Mastercard, American Express, Shop Pay.

  • Customers are responsible for providing accurate payment information.

Article 13 – Complaints

  • Complaints must be reported within 7 days of discovery via info@shopvelorin.com.

  • Shop Velorin will respond within 30 days. If more time is required, customers will be informed.

  • If a complaint is found to be valid, Shop Velorin will replace or refund the product at no extra cost.

Article 14 – Governing Law

  • These Terms & Conditions are governed exclusively by Australian law.

  • In case of disputes, Australian courts have jurisdiction.

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