Refund & Returns Policy
At Shop Velorin, we are committed to delivering both premium fashion and a smooth shopping experience. Our returns and refunds policy is designed to ensure customer satisfaction while maintaining clarity and fairness.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products (excluding promotional or final sale items).
No Refunds on Sale Items
Items purchased during a sale or clearance are not eligible for refund or exchange. These purchases are final please check sizing carefully before placing your order.
Return Costs
Return shipping costs are the responsibility of the customer. Shop Velorin does not reimburse return postage or any related expenses. Please see our Terms & Conditions for further details.
Return Deadline
Returns must be requested within 30 days of receiving your order. After this period, we can no longer accept return requests.
Defective Items Guarantee
If you receive a defective or faulty product, you are entitled to a full refund or exchange, whichever you prefer.
How to Start a Return
To initiate a return, please email our team at info@shopvelorin.com. Once your request is approved, you will receive detailed instructions to complete the process.
Note: returns sent without prior approval or without the provided return form cannot be processed.